Product Vision and Management:
I was responsible for the comprehensive oversight of the loan acquisition and servicing platform, encompassing product vision, design, backlog, implementation, and end-to-end product management support. This role required close coordination with various teams, including engineering, marketing, technology, operations, compliance, and information security.
Strategic Direction and Influence:
I set the direction and actively influenced the executive team on the overall product strategy, ensuring alignment with the company’s long-term goals and vision.
Partnership with Engineering:
I collaborated with engineering leadership to evolve the system architecture and infrastructure, tailoring them to meet our specific business outcomes and technological needs.
Customer-Centric Innovation:
Through research and experimentation, I uncovered customer needs that inspired innovative solutions and products, driving continuous improvement and customer satisfaction.
Team Leadership and Development:
I led, mentored, and developed a growing team of product managers, fostering a culture of collaboration, creativity, and professional growth.
Cross-Functional Collaboration:
I worked closely with various departments, including marketing, legal, compliance, credit, risk, operations, security, and sales. My role involved incorporating feedback and work items into the product roadmap and effectively communicating and marketing products to the broader ecosystem.
Metrics and Objectives Definition:
I defined key metrics and outcomes, translating them into qualitative objectives and quantitative goals that aligned with our strategic priorities and performance targets. This approach ensured a clear understanding of success criteria and a focused path towards achieving them.